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Eufy: Never Again
It is jaw-droppingly astonishing how AWFUL this thing is.
I can deal with all the little problems: I have to pick up cords and small objects. It gets caught on random things and shuts down. It needs some creepy data-harvesting app that does nothing you couldn't do with a TV remote. I can live with all of this. Well, I'd like a robovac that doesn't need an app, because WHY do you need an app? It's pointless. But that's the way this world is, so I guess I have to deal with it.
But what I can't handle is how BASIC FUNCTIONALITY does not work. It CANNOT KEEP A SCHEDULE! I have a very simple schedule: run every day at 10am. This device is completely and totally incapable of handling such a basic and simple task. Just run once a day, every day. I can worry about everything else. HOW DO YOU MESS UP A CLOCK? It forgets its ONE JOB every single week. I have to go back into the stupid app, re-set the schedule, probably re-set the map because it invented some new horrible map from the bizarro world because it randomly decided my house was actually NOT my house and it needed to re-establish what's up and what's down, and it got all of that wrong, so we have to go through the mapping process again. And that's if I'm lucky. Sometimes it decides to forget the wifi password (WHY DOES IT NEED WIFI????????) so I have to reconnect that too!
And THIS IS EVERY WEEK! THIS IS BASIC FUNCTIONALITY! JUST! RUN! THE! PROGRAM! OH! MY! GOD! You had it right the first time! JUST DO THAT!!!!!!!!
Alarm clocks have been doing this for 100 years now. Even before electricity, people could set alarms using candles or sand. How does an ELECTRONIC DEVICE with INTERNET ACCESS fail to know it's 10am and time to run? WHAT ARE YOU EVEN DOING?
Normally I think people who type in all caps are crazy. But I am SO SO MAD I CANNOT TYPE NORMALLY. IT'S A CLOCK. LITERALLY JUST LOOK AT THE CLOCK. IT'S NOT DIFFICULT. LOOK. AT. THE. CLOCK. STOP. FORGETTING. MY. SCHEDULE.
I don't know why I have bought 4 eufy robovacs. The first one was alright. It was one of their "dumb" vacuums that just bumps into walls. It eventually broke and they stopped selling the parts to fix it, so I bought a "new" (identical but more expensive) model which also eventually broke and they REFUSED to sell me the parts to fix it when it broke. So I bought one of these "smart" ones and it did this thing I'm describing here: forgot, EVERY WEEK, that it is just supposed to run once a day. IT'S NOT HARD. JUST RUN THE PROGRAM! So I wrote a 1 star review and they offered me a refund if I shipped it back in the original packaging. I threw that away so obviously that was not an option. So me in all of my abundant intelligence bought another, thinking it would be better. NOPE. THIS ONE DOES THE SAME THING!
That's TWO entirely separate models, which are wholly incapable of ACTUALLY DOING THEIR ONE JOB IN THE WORLD.
I should mention that the "dumb" models also had a nasty habit of running randomly at 3am and waking me up in a panic. I guess that should have been my first tip-off that this "tech" company cannot understand the single most basic technology of all of human history: time-keeping.
So with 4 eufys under my belt I am extremely, EXTREMELY confident in my decision. Eufy: never again.
I will not make this mistake again. I will scream it from the rooftops if I have to. I will tell all my friends. I will write it in the reviews. Never EVER buy eufy. Their vacuums cannot even do their ONE JOB. HOW HARD IS IT????
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Reviewed in the United States on February 2, 2026